My iPhone 13 Touch Screen Is Not Working! Here's The Real Fix. | UpPhone (2024)

1.

Hard Reset Your iPhone

Ahard reset is usually a temporary solution to a software problem. It doesn'tchangeanything at all — it just forces your iPhone to start from scratch, and often times the problem comes back.

Previous

Next

1. Press and hold the power button and the volume down buttontogether until the screen goes blank and the Apple logo appears on the screen.
2. When the Apple logo reappears, let go of both buttons.
3. When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X or Newer

Hard reseting an iPhone X is slightly different than other models of the iPhone.

1. Quickly press the volume up button.
2. Quickly press the volume down button.
3. Press and hold down theSide button.
4. Release the Side button when the Apple logo appears on the center of the screen.

2.

Close Out Of All Of Your Apps

Closing out of your apps is like turning your iPhone off and back on — it gives your apps a fresh start. If one of the apps that you have opencrashes in the background, it may prevent other apps you have open from functioning properly. It can be difficult to identify which specific app or apps are malfunctioning, so we'll close them all to save time.

Previous

Next

1. Double-press the Home button to view the apps your currently have open.
2. Use your finger to swipe up on the apps to close them.
3. You'll know all your apps are closed when you only see a preview of your lock screen.

3.

Delete The App That's Not Working

Poorly coded apps can sometimes cause problems with on your iPhone. If your iPhone crashes or becomes unresponsive any time you open a specific app, try deleting the app and reinstalling it.

Previous

Next

1. Press and hold on the app icon you would like to delete.
2. Tap Remove App.
3. TapDelete App.
4. Go back to the App Store and search for the app.
5. Tap the icon to the right of the app to reinstall it.
6. If the app continues to cause problems, your best bet is to delete it for good and find an alternative.

4.

Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

Previous

Next

There are a few different ways to back up your iPhone:

Backup Your iPhone Using iCloud

1. If you have a WiFi connection, you can back up your iPhone using iCloud.
2. Open theSettings app.
3. Tap on Your Name at the top of the screen.
4. TapiCloud.
5. Scroll down and tap oniCloud Backup.
6. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch isgreen.
7. TapBack Up Now.
8. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
2. Plug the other end of your Lightning cable into a USB port on your computer.
3. Open iTunes on your computer.
4. Click on the iPhone icon in the upper left hand corner of iTunes.
5. Click the circle next to "iCloud"or"This computer" to select whether you want to backup your iPhone to iCloud or your computer.
6. ClickBack Up Now to backup your iPhone.
7. When the backup is complete, you'll see the time and date updated underLatest Backup.

Backup Your iPhone Using Finder (Macs Running Catalina 10.15 or newer)

1. Connect your iPhone to your Mac using a charging cable.
2. Open Finder.
3. Click on your iPhone underLocations.
4. Click the circle next toBack up all of the data on your iPhone to this Mac.
5. ClickBack Up Now.
6. When the backup is complete, you'll see the time and date updated underLatest Backup.

5.

Put Your iPhone In DFU Mode

A DFU restore is the last troubleshooting step you can take to rule out a software problem on your iPhone.

Watch our step-by-step DFU restore guide on YouTube, or follow the steps below:

1. Plug your iPhone in a computer.
2. Open iTunes (on PCs or Macs running macOS Mojave 10.14 or earlier) or Finder (Macs running macOS Catalina 10.15 or newer).
3. Press and release the volume up button.
4. Press and release the volume down button.
5. Press and hold the side button until your iPhone's display goes black.
6. When the screen turns black, press and hold the volume down button while continuing to hold the side button.
7. Hold both buttons for five seconds.
8. After five seconds, release the side button, but continue to hold the volume down button.
9. Release the volume down button when your iPhone appears in iTunes or Finder.
10. Your iPhone appears in iTunes or Finder, it's in DFU mode!
11. Click Restore and follow the on-screen prompts to DFU restore your iPhone.

6.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service.Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want tocheckout our other recommendations.

Previous

Next

How ToRepair Your iPhone With Apple's Mail-In Service

1. Visit Apple's support websiteto begin the online mail-in repair process.
2. Alternatively, call1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar InsideYour Local Apple Store

1. Visit Apple's website tomake a Genius Bar appointmentbefore you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we'renot exaggerating— please, do yourself a favor and makean appointment first!)
2. When you arrive, go to the Genius Bar to check in for your appointment.
3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius willgive you a quote for the cost of a repair.