Downtown Atlanta water outage: A history of past water break emergencies (2024)

A water main break near Downtown Atlanta caused one of the more serious water service disruptions to face the city of Atlanta, but with the city’s old water and sewer infrastructure, it’s certainly not the first.

In recent years, boil water advisories have been common after water main breaks, and some outages have been traffic events, such as the sinkhole that swallowed an SUV near Mary Mac’s Tea Room on Ponce last summer.

Follow updates on the Atlanta water emergency on ajc.com

And the recent voter renewal of the Atlanta sales tax for water and sewer came with a reminder the Municipal Optional Sales Tax, or MOST, first instituted in 2004, is used to fund water and sewer improvements ordered as a result of a federal lawsuit over water quality violations. DeKalb County, which has its own Watershed Department, has its own history of water infrastructure failures.

Here are some of the recent problems from water main breaks across metro Atlanta. It’s a selected list from many others.

July 2023: Sinkhole saga raises questions about city infrastructure. A massive sinkhole on Ponce de Leon Avenue swallowed up a car last Tuesday after a broken sewer pipe about 18 feet below the street caused the roadway to collapse. Luckily, the two passengers inside escaped without injury and city crews worked around the clock to fill the hole. But the newest sinkhole saga raises a flurry of questions about the state of Atlanta’s infrastructure, which already causes headaches for drivers trying to traverse the city’s beaten up roads. Read the full story

December 2022: Problems attributed to cold weather led to problems in four metro Atlanta counties. At least four metro Atlanta counties have issued boil water advisories after freezing cold temperatures over the weekend disrupted their water systems, with one planning to distribute bottled water to residents. Water issues were reported in Atlanta, Fulton County, DeKalb, Clayton and Forsyth. Read more.

June 2020: Boil water advisory followed water main break near Georgia Tech. A boil water advisory was needed in the city of Atlanta and South Fulton County after a water main break on Georgia Tech’s campus led to widespread outages. Read more

ExploreSite of 2023 Ponce sinkhole in Midtown Atlanta was once a landfill

February 2020: Portion of Atlanta Beltline’s Eastside Trail closed for sinkhole repairs. The trail was closed just north of Krog Street Market and south of Montag Circle. The city’s Department of Watershed Management was called to assess the problem and determine what repairs were needed. Read more

March 2019: Massive water main break affects South Fulton County. Up to 100,000 water customers were under a boil water advisory after a water main break near Fairburn and Cascade roads. The outage affected water use in parts of Chattahoochee Hills, South Fulton, Union City and Fairburn. Read the full story. RELATED: Water users express frustration with the Atlanta Watershed response.

December 2018: Boil water advisory issued in city of Atlanta after problem at Hemphill water plant. Large parts of the city were without water Monday morning after an issue at an Atlanta water treatment plant and pumping station, officials said. The city said in a statement that due to a “control issue” at the Hemphill Water Treatment Plant and Pumping Station, areas had low pressure or no water. Read more.

December 2018 Atlanta water outage was linked to systemwide leaks. A water outage that disrupted Atlanta’s water system for more than a day has roots in a problem that has long bedeviled the city: How to stop water from leaking out of a decayed system? Read the full story

ExploreRemaking the Gulch: Big development project near State Farm Arena complicated by terra cotta pipes and old sewers

March 2018: 48-inch water main break near Buford Highway causes problems across DeKalb. Sometime around 4:30 a.m. Wednesday, a four-foot water main broke near Buford Highway and I-285 in Doraville, creating a lake on one of metro Atlanta’s major arteries. Georgia’s fourth-largest county spent much of the day dealing with water outages and low pressure, not to mention concerns about sanitary conditions. Read more

May 2016: Power outage blamed on storms affected Atlanta water stations; boil water advisory issued. Major storms created electrical power outages, resulting in a temporary loss of pressure in the drinking water system at two pumping stations. A boil water advisory was issued for area that included downtown Atlanta and Avon Avenue to the south, Holtzclaw Street to the east and Joseph E. Lowery Boulevard to the west. Read more

Downtown Atlanta water outage: A history of past water break emergencies (2024)

FAQs

What caused the Atlanta water main breaks? ›

But for tens of thousands of residents, trouble began Friday when a junction of three water mains sprang a massive leak west of downtown. Wiggins said that leak was caused by corrosion and was tricky to repair because the three pipes created a confined space for work. The Midtown leak began hours later.

Is Atlanta still on boil water advisory? ›

ATLANTA— The City of Atlanta Department of Watershed Management has lifted the boil water advisory for the entire city of Atlanta. The advisory was issued on Friday, May 31, 2024. Sampling has confirmed that the city's public water may be used for all purposes and does not require boiling.

How to report a water outage in Atlanta? ›

Call: 311 or 404-546-0311 for Customer Service Requests / Water & Wastewater Emergencies (Main breaks, sewer spills etc.)

What does a broken water main mean? ›

A water main break will result in water leakage which may cause running or pooling water in the street. How long does it take to repair a water main? It can take anywhere from a few hours to a few days to have a water main break completely repaired.

When was the last time Atlanta flooded? ›

Georgia's Flash Floods of 2009:

In September 2009, floods raged across the southeastern part of the United States affecting five states including Georgia. Across the state, historic floods broke records more than a century old. Atlanta experienced the worst floods in the state.

What is the main source of water in Atlanta? ›

Atlanta's water treatment system treats water from the Chattahoochee River, where water is pumped through the Chattahoochee raw water intake and pumping station to one of two WTPs: the Chattahoochee or Hemphill WTP. Water treated at the Chattahoochee WTP is pumped directly from the Chattahoochee River.

Who do I call for a water outage in my area? ›

To report a power outage or water main break:

Call 1-800-DIAL-DWP (1-800-342-5397) or go online to ladwp.com/outages.

What is the diverted water program in Atlanta? ›

The Diverted Water Program helps ensure that customers aren't billed for a service (sewage treatment) they aren't using. WHO CAN PARTICIPATE? All water/sewer customers except single-family residential customers.

How do I appeal my water bill in Atlanta? ›

Complete the Appeals Request Form and attach the Department's decision letter. Submit the Appeals Request Form either at ATL311.com; fax: 404-221-9518; or by mail - Attn: Appeals Request, 72 Marietta St. NW, Atlanta, GA 30303.

What happens if you shower during a water main break? ›

Limit Water Use - Try to limit water use during a water main break. Avoid drinking tap water, taking a shower or bath, doing laundry, or running the dishwasher. Dirt, debris, and bacteria can contaminate water after a water main break.

Can you use the bathroom during a water main break? ›

How to flush a toilet when the water is shut off. Since the gravity-flush toilet does not run on any type of outside assistance, you can still use it if there is a water main break or the supply is off for a plumbing project. All you need is water in the tank to initiate a flush.

How long should I run water after a water main break? ›

WSSC suggests running all COLD water taps for about five minutes or until the water runs clear.

Who was responsible for the destruction of Atlanta? ›

On November 15, 1864, U.S. forces led by Gen. William Tec*mseh Sherman burned nearly all of the captured city of Atlanta, Georgia. This event occurred near the end of the U.S. Civil War during which 11 states in the American South seceded from the rest of the nation.

What caused the Atlanta riot? ›

In September 1906 a riot broke out in Atlanta, in response to unfounded allegations published in the city's newspapers that a group of black men had been assaulting white women. Thousands of whites roamed the streets damaging black businesses, assaulting and severely beating African-Americans.

Why did the city of Atlanta get burned down? ›

Through October, Sherman built up a massive cache of supplies in Atlanta. He then ordered a systematic destruction of the city to prevent the Confederates from recovering anything once the Yankees had abandoned it. By one estimate, nearly 40 percent of the city was ruined.

What river is the reason for the water wars in Georgia? ›

Since the 1990s, Georgia, Alabama, and Florida have fought over the use of water in the Apalachicola-Chattahoochee-Flint River Basin (ACF), which is heavily influenced by the U.S. Army Corps of Engineers' operation of Lake Lanier's Buford Dam and four other similar dams.

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